Problem Solving with Personality 

GlamourGals volunteers are all different. 

Every single person has a unique perspective and personality. Some of us are loud, and some of us are quiet. Some of us are more comfortable with big ideas, and others are more comfortable focusing on the details. Knowing our natural strengths can help us be better leaders, and can help us work better together! 

At times in each of our chapters, we may feel like a lot of things are going wrong. Maybe an officer isn’t fulfilling his/her duties, there is a conflict in the chapter, or the senior center isn’t getting back to you. Maybe you are really pumped to go to a makeover, and you don’t know why your chapter doesn’t have one coming up. How do you handle this? As we talked about in the last workshop, communication is key in any relationship or interaction. In this workshop, we will adapt our communication skills to handle these issues. Consider your personality type as you work in groups to brainstorm positive solutions to common GG problems. 

Here's what you do:

  1. Split into two groups, introverts in one group and extroverts in the other. With your group, consider the following scenarios and discuss some ideas for solving each real-world problem listed below:

    1. You are the president of your chapter. Your advisor is in charge of paying your chapter’s registration fee, and has done so every year. You received the annual fee invoice in the mail and talked to your advisor before school about paying the fee. She said she saw a hot pink envelope in her mailbox and that she would pay the fee when she got a chance. That was one month ago. Your chapter wants to plan a special makeover using the Chapter Creativity Fund - but you can’t access the fund unless the registration fee has been paid. How do you approach your advisor and make sure your chapter pays the registration fee ASAP?

    2. You are your chapter’s president. You’ve recruited ten new members to your chapter and have already held a training meeting where you practiced doing manicures and facials on each other in preparation for doing it at the senior home. Your chapter is excited for the new service year, but there’s one thing you’ve been unable to do - get in touch with the senior home’s activities director. You’ve called the senior home three times and the call went to voicemail. You want to schedule your chapter’s first makeover of the year and know that at this point, you’ll have to go into the senior home and see if you can talk to the activities director in person. How do you approach him/her in a way that is respectful, while also making sure you leave with a makeover scheduled.

    3. Last year, you were your chapter’s PR Officer. You did a great job and recruited 15 new members to your chapter. You also kept up with your chapter’s  social media pages and took photos at all meetings and makeovers. You thought that because you had been elected PR Officer last year when you were a junior, that you would continue in this role in your senior year as well. BUT this year your chapter president decided to hold elections again - but just for the PR Officer and Treasurer roles. You feel hurt and that it isn’t fair that last year’s president and vice president get to keep their roles without reelection. You feel like all chapter leaders did a great job last year and the elections do not need to be held. How do you discuss this with the other chapter leaders at a leadership meeting?

    4. This is your second makeover at the senior home and you are giving a senior woman a manicure. She picks her color and tells you to do a base coat, two polish coats and a top coat - so you get to work. It takes a while to paint her nails because after you paint each finger, she inspects it. You finish the makeover and ask her how she likes it. She tells you that this is the worst manicure she’s ever received and asks if you will take it off and do it again. You’re hurt by her comments and frustrated that she waited until the very end to ask you to re-do the manicure. How do you respond to her?

  2. As a group, brainstorm solutions to each problem. Consider how you would personally handle the problem, and listen to your group members' solutions, as well. How would you work together to solve the problem? How can the personality type of the people around you affect how you work with them? 

  3. Present your solutions for each scenario to the group, and share feedback. Did the introverts and extroverts address these problems differently? How did the personality traits of your group members effect the way you'd communicate in difficult situations? 

What did you learn?

Write a journal about your experiences learning about the personality types of the students in your chapter. Did you think your quiz results were accurate? What about the other students results? What did you learn about communication styles and personality types that will help you communicate better in the future?