"[At a makeover] I realized [the resident I was speaking to] was part deaf and couldn't fully understand what I was saying to her. I noticed she had a notepad in her hand and I asked her if I could use it. During our talk we realized that she and I both grew up in [the same town]. Just as I was about to go, she pulled me aside and said, 'You were wonderful with me. I know it is very hard to speak to me and that is why many people who visit don't talk with me. You have a wonderful gift.' This experience helped me understand what my goal in life will be. I will be going to college next year to study speech pathology/audiology, so that I can help the people in the community who have a trouble communicating. I thank Margaret and her wonderful compliment because she set the path for my life, and I will always remember her kindness and patience."